Returns & Exchanges
At Serendipity, we take pride in the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, please contact us within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the product and its packaging, specifically highlighting any damage or quality concerns encountered upon arrival.
Contact Support
Email our guest experience team at [email protected] with your order number and the photos attached to start your request.
Evaluation
Our quality assurance team will review your submission within 24 hours to determine if a replacement or full refund is appropriate.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a credit to your original payment method, no return shipping required for perishables.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing